Privacy Policy
How we protect the moments you share with SolStrings
Privacy is a baseline, not a premium perk. This policy explains what we collect, how we use it, and the choices you have to control your information.
Information we collect
- Account details such as name, email address, and payment information you provide during signup.
- Usage signals like check-ins, event RSVPs, and venue preferences that help us curate better recommendations.
- Support interactions when you contact our team via chat, email, or phone.
How we use your data
- To authenticate your membership and coordinate benefits with partner venues.
- To personalise event recommendations and highlight perks aligned with your interests.
- To communicate updates, confirm bookings, and respond to support requests.
Your controls
- Update your profile, notification preferences, or payment details anytime from your account dashboard.
- Request a full data export or deletion by messaging us through the contact form.
- Opt out of marketing emails by using the unsubscribe link in any message.
Data safeguards
- We encrypt sensitive information at rest and in transit.
- Access to member data is limited to trained team members who need it to perform their role.
- We review our security posture regularly and work with partners who uphold the same standards.
